Latest Episode
In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’
In this episode you will learn:
- How a young girl fascinated with customer service turned it into a life-long career.
- How to define excellent customer service and communication.
- The formula for ensuring best in class service for your internal and external customers.
- The importance of focusing on the customer, not the process.
- Customer service challenges leaders should pay attention during global crisis.
- Many practical and helpful insights into communicating effectively with customers.
Resources

Charlotte Purvis
Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast
Previous Episodes
Episode #4 Ron Schumacher
Ron Schumacher, CEO of Arrow Building Center, talks leadership with host Randy Goruk.
Episode #3 John Smith
John Smith offers ten practical pieces of advice to shape your leadership career.
Episode #2 Tom Corrick
Tom Corrick, CEO of Boise Cascade talks leadership with host Randy Goruk.
Episode #1
Leadership and Learning Podcast Introduction and Overview by Host Randy Goruk.
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