Leadership & Learning Podcast

The Leadership and Learning Podcast features building material industry leaders, legends, icons, and subject matter experts who share their leadership experiences and insights to help you become a more effective leader.

The target audience is for all levels of leaders in any industry. However it is definitely the podcast for you if you're an emerging leader or involved in managing / leading anyone in the building material industry - manufacturing, distribution, sales, accounting, human resources, customer service or technical support.

Industry associations, college and high school students will also benefit from the lessons shared in this podcast.

The host is Randy Goruk.

Listen here or download/subscribe on iTunes, Sound Cloud, Spotify and Google Play.

Latest Episode

In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’

In this episode you will learn:

How a young girl fascinated with customer service turned it into a life-long career.
How to define excellent customer service and communication.
The formula for ensuring best in class service for your internal and external customers.
The importance of focusing on the customer, not the process.
Customer service challenges leaders should pay attention during global crisis.
Many practical and helpful insights into communicating effectively with customers.