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Leadership and Learning Podcast

Leadership & Learning Podcast

The Leadership and Learning Podcast features building material industry leaders, legends, icons, and subject matter experts who share their leadership experiences and insights to help you become a more effective leader.

The target audience is for all levels of leaders in any industry. However it is definitely the podcast for you if you're an emerging leader or involved in managing / leading anyone in the building material industry - manufacturing, distribution, sales, accounting, human resources, customer service or technical support.

Industry associations, college and high school students will also benefit from the lessons shared in this podcast.  

The host is Randy Goruk.

Listen here or download/subscribe  on iTunes, Sound Cloud,  Spotify and Google Play.

Latest Episode

https://traffic.libsyn.com/secure/leadersedge360/Charlotte_Purvis_Edited_COMPLETE.mp3

In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’

In this episode you will learn:

  • How a young girl fascinated with customer service turned it into a life-long career.
  • How to define excellent customer service and communication.
  • The formula for ensuring best in class service for your internal and external customers.
  • The importance of focusing on the customer, not the process.
  • Customer service challenges leaders should pay attention during global crisis.
  • Many practical and helpful insights into communicating effectively with customers.

Resources

Website

Charlotte Purvis

Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast

Previous Episodes

Ron-Schumacher

Episode #4 Ron Schumacher

Ron Schumacher, CEO of Arrow Building Center, talks leadership with host Randy Goruk.

Click To Listen
John-K-Smith

Episode #3 John Smith

John Smith offers ten practical pieces of advice to shape your leadership career.

Click To Listen
TC

Episode #2 Tom Corrick

Tom Corrick, CEO of Boise Cascade talks leadership with host Randy Goruk.

Click To Listen
Randy Goruk

Episode #1

Leadership and Learning Podcast Introduction and Overview by Host Randy Goruk.

Click To Listen
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Leaders Edge 360

800.308.4002

4727 E. Bell Rd Unit 45-254
Phoenix, Arizona 85032

info@leadersedge360.com

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