In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’
In this episode you will learn:
- How a young girl fascinated with customer service turned it into a life-long career.
- How to define excellent customer service and communication.
- The formula for ensuring best in class service for your internal and external customers.
- The importance of focusing on the customer, not the process.
- Customer service challenges leaders should pay attention during global crisis.
- Many practical and helpful insights into communicating effectively with customers.
Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast
Gary Schweizer talks leadership navigation through the complexity of addressing various degrees of field problems.
This thought-provoking topic will inspire to think differently about how you compete and to achieve a true competitive advantage.
Listen as Randy and Brad discuss career advice for leaders, developing and implementing strategy, the importance of innovation and managing change.
Jim Arthur teaches you why you’ll be a better leader when you love what you’re doing and how time is a luxury you cannot afford to waste.
Listen as host Randy Goruk shares a communication strategy utilized by many great leaders – asking great questions.
Enjoy this episode as Michael an emerging leader in the construction industry represents the ‘Leaders of the Future.’
Security expert Robert Siciliano teaches you how to safeguard your identity, data and money from cyber crooks.
Randy Goruk talks succession planning, why it is important, and identifies the succession planning pitfalls you need to avoid.
Host Randy Goruk has a conversation with Damian Mason, author of Do Business Better – Traits, Habits and Actions to Help You Succeed.
Ms. Marla Harr, provides you the solutions to these situations and to many other communication challenges faced by business leaders.
Ricardo Gonzalez – Author of The 6 Stages of Cultural Mastery.
Noelle Stanley and Chrissy Barth offer reasonable and practical tips on staying healthy throughout the Holidays.
If you believe an important role of a leader is to develop other leaders, you’ll want to listen to this episode.
Jim Davis, President and CEO of Barrons Enterprises, Inc. talks leadership with host Randy Goruk.
Kirk Grundahl, Executive Director of SBCA and the President of Qualtim, Inc., talks leadership with host Randy Goruk.