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Leadership and Learning Podcast

Leadership & Learning Podcast

The Leadership and Learning Podcast features building material industry leaders, legends, icons, and subject matter experts who share their leadership experiences and insights to help you become a more effective leader.

The target audience is for all levels of leaders in any industry. However it is definitely the podcast for you if you're an emerging leader or involved in managing / leading anyone in the building material industry - manufacturing, distribution, sales, accounting, human resources, customer service or technical support.

Industry associations, college and high school students will also benefit from the lessons shared in this podcast.  

The host is Randy Goruk.

Listen here or download/subscribe  on iTunes, Sound Cloud,  Spotify and Google Play.

Latest Episode

https://traffic.libsyn.com/secure/leadersedge360/Charlotte_Purvis_Edited_COMPLETE.mp3

In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’

In this episode you will learn:

  • How a young girl fascinated with customer service turned it into a life-long career.
  • How to define excellent customer service and communication.
  • The formula for ensuring best in class service for your internal and external customers.
  • The importance of focusing on the customer, not the process.
  • Customer service challenges leaders should pay attention during global crisis.
  • Many practical and helpful insights into communicating effectively with customers.

Resources

Website

Charlotte Purvis

Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast

Previous Episodes

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Episode #24 – Professional Engineers are Problem Solvers.

Gary Schweizer talks leadership navigation through the complexity of addressing various degrees of field problems.

 

Click To Listen
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Episode #23 – Your True Competitive Advantage

This thought-provoking topic will inspire to think differently about how you compete and to achieve a true competitive advantage.

Click To Listen
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Episode #22 – Brad Southern – CEO LP Building Solutions

Listen as Randy and Brad discuss career advice for leaders, developing and implementing strategy, the importance of innovation and managing change.

Click To Listen
Jim Arthurs

Episode #21 Jim Arthurs

Jim Arthur teaches you why you’ll be a better leader when you love what you’re doing and how time is a luxury you cannot afford to waste.

Click To Listen
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Episode #20 – Randy Goruk

Listen as host Randy Goruk shares a communication strategy utilized by many great leaders – asking great questions.

Click To Listen
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Episode #19 – Michael Schumacher

Enjoy this episode as Michael an emerging leader in the construction industry  represents the ‘Leaders of the Future.’

Click To Listen
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Episode #18 – Robert Siciliano

Security expert Robert Siciliano teaches you how to safeguard your identity, data and money from cyber crooks.

Click To Listen
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Episode #17 – Succession Planning Pitfalls to Avoid

Randy Goruk talks  succession planning, why it is important, and identifies the succession planning pitfalls you need to avoid.

Click To Listen
Damian Mason

Episode #16 – Damian Mason

Host Randy Goruk has a conversation with Damian Mason, author of Do Business Better – Traits, Habits and Actions to Help You Succeed.

Click To Listen
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Episode #15 – Marla Harr

Ms. Marla Harr, provides you the solutions to these situations and to many other communication challenges faced by business leaders.

Click To Listen
Bobby Scales

Episode #14 Part 2 of 2.

Bobby Scales – Leadership Lessons from Life and Baseball –  Part 2.

Click To Listen
Bobby Scales

Episode #13 Part 1 of 2

Bobby Scales – Leadership Lessons from Life and Baseball –  Part 1.

Click To Listen
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Episode #12 – All Things Leadership

Episode #12 All Things Leadership by Randy Goruk

Click To Listen
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Episode #11 – The 6 Stages of Cultural Mastery

Ricardo Gonzalez – Author of The 6 Stages of Cultural Mastery.

Click To Listen
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Episode #10 – Jim Sobeck

Episode #10 – Jim Sobeck- Leadership Lessons for all levels of leaders.

Click To Listen
Thanksgiving

Episode #9 – Healthy Tips

Noelle Stanley and Chrissy Barth offer reasonable and practical tips on staying healthy throughout the Holidays.

Click To Listen
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Episode #8 – Randy Goruk

If you believe an important role of a leader is to develop other leaders, you’ll want to listen to this episode.

Click To Listen
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Episode #7 – Jim Davis

Jim Davis, President and CEO of Barrons Enterprises, Inc. talks leadership with host Randy Goruk.

Click To Listen
Kirk

Episode #6 – Kirk Grundahl

Kirk Grundahl,  Executive Director of SBCA and the President of Qualtim, Inc., talks leadership with host Randy Goruk.

Click To Listen
Hardy-Wentzel

Episode #5 – Hardy Wentzel

Hardy Wentzel, CEO of Structurlam Mass Timber Corporation talks leadership with host Randy Goruk.

Click To Listen
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Leaders Edge 360

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info@leadersedge360.com

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