Leadership & Learning Podcast
The Leadership and Learning Podcast features building material industry leaders, legends, icons, and subject matter experts who share their leadership experiences and insights to help you become a more effective leader.
The target audience is for all levels of leaders in any industry. However it is definitely the podcast for you if you're an emerging leader or involved in managing / leading anyone in the building material industry - manufacturing, distribution, sales, accounting, human resources, customer service or technical support.
Industry associations, college and high school students will also benefit from the lessons shared in this podcast.
The host is Randy Goruk.
Listen here or download/subscribe on iTunes, Sound Cloud, Spotify and Google Play.
Latest Episode
In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’
In this episode you will learn:
- How a young girl fascinated with customer service turned it into a life-long career.
- How to define excellent customer service and communication.
- The formula for ensuring best in class service for your internal and external customers.
- The importance of focusing on the customer, not the process.
- Customer service challenges leaders should pay attention during global crisis.
- Many practical and helpful insights into communicating effectively with customers.
Resources
Charlotte Purvis
Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast
Previous Episodes
Episode #24 – Professional Engineers are Problem Solvers.
Gary Schweizer talks leadership navigation through the complexity of addressing various degrees of field problems.
Episode #23 – Your True Competitive Advantage
This thought-provoking topic will inspire to think differently about how you compete and to achieve a true competitive advantage.
Episode #22 – Brad Southern – CEO LP Building Solutions
Listen as Randy and Brad discuss career advice for leaders, developing and implementing strategy, the importance of innovation and managing change.
Episode #21 Jim Arthurs
Jim Arthur teaches you why you’ll be a better leader when you love what you’re doing and how time is a luxury you cannot afford to waste.
Episode #20 – Randy Goruk
Listen as host Randy Goruk shares a communication strategy utilized by many great leaders – asking great questions.
Episode #19 – Michael Schumacher
Enjoy this episode as Michael an emerging leader in the construction industry represents the ‘Leaders of the Future.’
Episode #18 – Robert Siciliano
Security expert Robert Siciliano teaches you how to safeguard your identity, data and money from cyber crooks.
Episode #17 – Succession Planning Pitfalls to Avoid
Randy Goruk talks succession planning, why it is important, and identifies the succession planning pitfalls you need to avoid.
Episode #16 – Damian Mason
Host Randy Goruk has a conversation with Damian Mason, author of Do Business Better – Traits, Habits and Actions to Help You Succeed.
Episode #15 – Marla Harr
Ms. Marla Harr, provides you the solutions to these situations and to many other communication challenges faced by business leaders.
Episode #11 – The 6 Stages of Cultural Mastery
Ricardo Gonzalez – Author of The 6 Stages of Cultural Mastery.
Episode #9 – Healthy Tips
Noelle Stanley and Chrissy Barth offer reasonable and practical tips on staying healthy throughout the Holidays.
Episode #8 – Randy Goruk
If you believe an important role of a leader is to develop other leaders, you’ll want to listen to this episode.
Episode #7 – Jim Davis
Jim Davis, President and CEO of Barrons Enterprises, Inc. talks leadership with host Randy Goruk.
Episode #6 – Kirk Grundahl
Kirk Grundahl, Executive Director of SBCA and the President of Qualtim, Inc., talks leadership with host Randy Goruk.
Episode #5 – Hardy Wentzel
Hardy Wentzel, CEO of Structurlam Mass Timber Corporation talks leadership with host Randy Goruk.
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