In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’

In this episode you will learn:

• How a young girl fascinated with customer service turned it into a life-long career.
• How to define excellent customer service and communication.
• The formula for ensuring best in class service for your internal and external customers.
• The importance of focusing on the customer, not the process.
• Customer service challenges leaders should pay attention during global crisis.
• Many practical and helpful insights into communicating effectively with customers.

Resources

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