Leadership & Learning Podcast
The Leadership and Learning Podcast features building material industry leaders, legends, icons, and subject matter experts who share their leadership experiences and insights to help you become a more effective leader.
The target audience is for all levels of leaders in any industry. However it is definitely the podcast for you if you're an emerging leader or involved in managing / leading anyone in the building material industry - manufacturing, distribution, sales, accounting, human resources, customer service or technical support.
Industry associations, college and high school students will also benefit from the lessons shared in this podcast.
The host is Randy Goruk.
Listen here or download/subscribe on iTunes, Sound Cloud, Spotify and Google Play.
Latest Episode
In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’
In this episode you will learn:
- How a young girl fascinated with customer service turned it into a life-long career.
- How to define excellent customer service and communication.
- The formula for ensuring best in class service for your internal and external customers.
- The importance of focusing on the customer, not the process.
- Customer service challenges leaders should pay attention during global crisis.
- Many practical and helpful insights into communicating effectively with customers.
Resources
Charlotte Purvis
Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast
Previous Episodes
Episode #63 – Causes of a Disengaged Workforce and Drivers of an Engaged Workforce
In this first segment of the podcast, host Randy Goruk shares an introduction to his Live Online Live Coaching Skills Training Course. This is to state a case for coaching and to give you some context of what you can expect from this unique approach to developing and refining your coaching skills. The second part […]
Episode #62 – Inside your Customers Imagination: 5 Secrets for Creating Breakthrough Products, Service and Solutions with Chip Bell
Randy Goruk, has a conversation with guest Chip Bell about his new book – Inside your Customers Imagination: 5 Secrets for Creating Breakthrough Products, Service and Solutions.
Episode #61 – Leadership Credibility Killers
Randy Goruk shares 10 – Leadership credibility killers to serve as a reminder to always be on the lookout for actions, words, behaviors that could undermine your credibility.
Episode #60 – Dr. Mittie Cannon – Making a Difference
Dr. Mittie Cannon talks about her passion for the construction industry and how she is making a difference in the lives of women in the construction industry.
Episode #59 – Doug Stevenson – Strategic Storytelling in Business
In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with guest Doug Stevenson about Strategic Story Telling in Business.
Episode #58 – COVID-19 Traps to Avoid and 5 – Leadership Tips for Success
Randy Goruk shares suggestions to help you lead your organization through the balance of 2020.
Episode #57 – Communication Strategies That Will Fully Engage Your Team
Host Randy Goruk shares a recent presentation describing how ineffective communication in construction can lead to a disengaged workforce.
Episode #56 – Wally Adamchik – People in Construction Report
Wally Adamchik shares the findings and insights from his most recent People in Construction study.
Episode #55 – Don Schwabe – Guiding Principles of Leadership
Guest Don Schwabe, CEO and President of RedBuilt, LLC shares his guiding principles of leadership.
Episode #54 – Leading One of Americas Best Managed Companies with Brian Carlson.
Episode #54 – Leading One of Americas Best Managed Companies with Brian Carlson, President Huber Engineered Woods.
Episode #53 – Family Business Leadership with Bill Goodspeed
In this episode of The Leadership and Learning Podcast, host Randy Goruk and his guest, Bill Goodspeed, explore family businesses and leadership.
Episode #52 – Mark Hunter – Sales Leadership with ‘A Mind for Sales’
In this episode host Randy Goruk talks sales leadership with author, speaker and subject matter expert guest, Mark Hunter.
Episode #51 – Leadership Challenges and Opportunities – Bob Scarborough
Building material industry veteran, Bob Scarborough talks about past industry challenges and current opportunities for leaders to lead, post COVID-19.
Episode #50 – The Leadership Journey and the Lessons Along the Way – Nate Jorgensen, CEO Boise Cascade
Listen as Boise Cascade CEO, Nate Jorgensen talks about how his past leadership lessons help him today and have prepared him to lead in an uncertain future.
Podcast Conversation – Matt Consalvo – Episode #49
Host Randy Goruk talks leadership with guest Matt Consalvo, CEO of Arizona Regional Multiple Listing Service
Podcast Conversation – David Chapin – Episode #48
In this episode, host Randy Goruk talks leadership success with guest David Chapin, President and 4th generation co-owner of Willmar Electric Services – celebrating 100 years of business success.
Podcast Conversation – Wendy Minichiello – Episode #47
Host, Randy Goruk and guest Wendy Minichiello, the Engineered Wood Products Sales Director for North America with Weyerhaeuser talk leadership and COVID-19.
Podcast Conversation – Jay Ward – Episode #46
Jay Ward, 4th generation owner of Ward Lumber, Jay, New York, talks leadership and COVID-19.
Sparks – A Business Fable – Audio Book – Episodes #26 – #45
In Season 2 of the Leadership and Learning Podcast we are bringing you the entire audio version of Randy Goruk’s book ‘Sparks.’
Episode #25 – Recap of Season 1 with John Kostaras
Host Randy Goruk and guest John Kostaras, recap their favorite moments of Season 1 of The Leadership and Learning Podcast.