In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’
In this episode you will learn:
- How a young girl fascinated with customer service turned it into a life-long career.
- How to define excellent customer service and communication.
- The formula for ensuring best in class service for your internal and external customers.
- The importance of focusing on the customer, not the process.
- Customer service challenges leaders should pay attention during global crisis.
- Many practical and helpful insights into communicating effectively with customers.
Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast
In this first segment of the podcast, host Randy Goruk shares an introduction to his Live Online Live Coaching Skills Training Course. This is to state a case for coaching and to give you some context of what you can expect from this unique approach to developing and refining your coaching skills. The second part […]
Episode #62 – Inside your Customers Imagination: 5 Secrets for Creating Breakthrough Products, Service and Solutions with Chip Bell
Randy Goruk, has a conversation with guest Chip Bell about his new book – Inside your Customers Imagination: 5 Secrets for Creating Breakthrough Products, Service and Solutions.
Randy Goruk shares 10 – Leadership credibility killers to serve as a reminder to always be on the lookout for actions, words, behaviors that could undermine your credibility.
Dr. Mittie Cannon talks about her passion for the construction industry and how she is making a difference in the lives of women in the construction industry.
In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with guest Doug Stevenson about Strategic Story Telling in Business.
Randy Goruk shares suggestions to help you lead your organization through the balance of 2020.
Host Randy Goruk shares a recent presentation describing how ineffective communication in construction can lead to a disengaged workforce.
Wally Adamchik shares the findings and insights from his most recent People in Construction study.
Guest Don Schwabe, CEO and President of RedBuilt, LLC shares his guiding principles of leadership.
Episode #54 – Leading One of Americas Best Managed Companies with Brian Carlson, President Huber Engineered Woods.
In this episode of The Leadership and Learning Podcast, host Randy Goruk and his guest, Bill Goodspeed, explore family businesses and leadership.
In this episode host Randy Goruk talks sales leadership with author, speaker and subject matter expert guest, Mark Hunter.
Building material industry veteran, Bob Scarborough talks about past industry challenges and current opportunities for leaders to lead, post COVID-19.
Episode #50 – The Leadership Journey and the Lessons Along the Way – Nate Jorgensen, CEO Boise Cascade
Listen as Boise Cascade CEO, Nate Jorgensen talks about how his past leadership lessons help him today and have prepared him to lead in an uncertain future.
Host Randy Goruk talks leadership with guest Matt Consalvo, CEO of Arizona Regional Multiple Listing Service
In this episode, host Randy Goruk talks leadership success with guest David Chapin, President and 4th generation co-owner of Willmar Electric Services – celebrating 100 years of business success.
Host, Randy Goruk and guest Wendy Minichiello, the Engineered Wood Products Sales Director for North America with Weyerhaeuser talk leadership and COVID-19.
Jay Ward, 4th generation owner of Ward Lumber, Jay, New York, talks leadership and COVID-19.
In Season 2 of the Leadership and Learning Podcast we are bringing you the entire audio version of Randy Goruk’s book ‘Sparks.’