Leadership

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Engaging the Disengaged

As leaders, we experience frustration on occasion, including being frustrated when some team members lack initiative. We…

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Presidential Inspiration

As President’s Day approaches, I’m reminded of insightful leadership quotes captured throughout history. One of my favorites…

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Real Customer Care

Almost everywhere, company after company (regardless of industry) keeps claiming: “We provide the best customer service” “We…

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Like the Olympics, Your Focus Belongs on Preparation and Execution

With the 2022 Winter Olympic Games about to begin, numerous thoughts race through my mind. Competition –…

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Rocks Beneath the Surface

While preparing for a speech, I recalled this saying a client once shared with me: “When the…

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A Confident vs an Arrogant Leader

What’s the difference between a confident versus an arrogant leader as it affects a team or organization?…

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Choose Carefully

Most companies have a challenge when adding people to their organization. Too often, leaders hire based on the…

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A Lesson in Emotional Intelligence

In its simplest form, emotional intelligence is all about your ability to identify and manage your emotions…

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