The Leadership and Learning Podcast

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Episode #64 The Customer Communication Formula with Charlotte Purvis

Accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis discuss customer service and her new book ‘The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.’

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Episode #63 – Causes of a Disengaged Workforce and Drivers of an Engaged Workforce

In this first segment of the podcast, host Randy Goruk shares an introduction to his Live Online…

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Episode #62 – Inside your Customers Imagination: 5 Secrets for Creating Breakthrough Products, Service and Solutions with Chip Bell

Randy Goruk, has a conversation with guest Chip Bell about his new book – Inside your Customers Imagination: 5 Secrets for Creating Breakthrough Products, Service and Solutions.

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Episode #61 – Leadership Credibility Killers

Randy Goruk shares 10 – Leadership credibility killers to serve as a reminder to always be on the lookout for actions, words, behaviors that could undermine your credibility.

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Episode #60 – Dr. Mittie Cannon – Making a Difference

Dr. Mittie Cannon talks about her passion for the construction industry and how she is making a difference in the lives of women in the construction industry.

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Episode #59 – Doug Stevenson – Strategic Storytelling in Business

In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with guest Doug Stevenson about Strategic Story Telling in Business.

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Episode #58 – COVID-19 Traps to Avoid and 5 – Leadership Tips for Success

Randy Goruk shares suggestions to help you lead your organization through the balance of 2020.

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Episode #57 – Communication Strategies That Will Fully Engage Your Team

Host Randy Goruk shares a recent presentation describing how ineffective communication in construction can lead to a disengaged workforce.

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