Do you ever see or feel complacency from companies or individuals you do business with?
Lately, I have noticed it way too frequently.
It’s not uncommon for smugness that comes with complacency to rear its ugly head when the economy is doing well. That’s when businesses typically do well, too-until gradually complacency creeps in. Before you know it, the organizations are ruined.
It also happens when some people get promoted to a new position and think they’ve “made it.”
Be on the lookout for pockets of complacency in your organization, then crush it as quickly as you can.
Not sure what to look for? Here are a few indicators of complacency:
• There’s a lack of urgency and an abundance of mediocre performance.
• An attitude of superiority prevails.
• Crucial decisions are put off or delayed.
• Nobody challenges the status quo.
• Everything feels routine; nothing seems to be exciting.
• High levels of satisfaction and comfort exist for most issues.
• Goals are being met, but the team is less productive than before.
• People come and go from the workplace more freely than ever.
• More careless mistakes are made, and they’re handled without accountability.
Not sure what to do about individual or team complacency? Follow these suggestions:
• Reset the organization’s goals to be more aggressive than they currently are.
• Revisit performance and behavior expectations and hold everyone accountable.
• Don’t let the little things slip; they will lead to big things.
• Tap into their underused energy by launching a short-term contest or incentive.
• Create cross-functional teams to explore projects with long-term benefits.
• Refresh interest in your meetings by getting others to facilitate them.
• Ask, “What are we not doing for our customers that we should be doing?” Then do it.
• Ask, “‘If you were our competitor, what would you do to take business away from us?” Then take action to defend your organization’s position.
Because the solution to complacency depends on the situation, none of these suggestions may work for you. Still, I hope I have stimulated your thinking enough to look for complacency and tackle it with appropriate action.
Be on the lookout! Complacency can ruin your career and your business.