When was the last time you looked at the practicality and appropriateness of your company policies and procedures? It is quite possible that you’ve got policies that are outdated, or they don’t work for your customers or employees anymore.
I’m sure that you may think you have better things to do than review all your policies and procedures. But here is a fool proof approach, ask several people in your company this question;
“If it were entirely up to you, what one policy or procedure would you get rid of or improve upon that would make this a better place to work or be better for our customers?”
You may be surprised with the outcome.
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