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Quotes To Lead By

I liked Margaret Thatcher as a leader. I also liked many of the things she reportedly said....

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Unwavering Character Is Serious Business

If you live in Atlanta, you are probably aware of the mess surrounding the leadership of the...

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Inclusion Is Magical

Do you remember when you were growing up and someone older than you invited you to participate...

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Tales of Customer Service

Perhaps inspired by my bad experience with a dry cleaning company a few weeks ago, a coaching...

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It’s Time For An Exceptional (+) Team

Do you agree with me when I say: Poor teamwork generally generates poor results. Good teamwork generally...

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Humility

This week we witnessed the passing of a great leader – Ed Koch, ex-mayor of New York...

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Evaluate and Adjust

Today is the last day of January … my leadership tip this week is to have you...

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The Cost Of An Unsatisfied Customer

As customers, at some time in our lives, we have all experienced bad service somewhere. When we...

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