Some leaders look the other way when a star performer displays bad behavior. What does this communicate? Among many things, their inaction shows inconsistency, which is bad for team chemistry and undermines company culture.
My kind of leader addresses bad behavior by a star performer the same as anyone else’s bad behavior-by implementing consequences. Among many things, this action shows fairness and supports company culture.
With Major League Baseball Spring Training in full swing, players can find themselves in trouble-like in this story. It describes how the leaders of the Washington Nationals dealt with an upcoming star who violated team policy.
Being sent home was too bad for the star pitcher, but the Nationals did the right thing.
When it comes to bad behavior, demonstrate your consistency as a leader by treating everyone in your organization the same.Communicate and implement consequences for bad behavior.
To help you with consistency, ask yourself these questions:
- Have I set reasonable expectations on what is acceptable behavior?
- Have I clearly communicated the consequences of unacceptable behavior?
- Does everyone understand these consequences completely?
- Am I consistent in holding people accountable for their behavior?
- Do I feel comfortable holding people accountable for their behavior?
Preparing yourself and your organization for dealing with unacceptable behavior now will help you become comfortable with the uncomfortable in the future.