When was the last time you looked at the practicality and appropriateness of your company’s policies and procedures?
It’s possible you’re working with outdated policies that are costing you customers or marginal dollars. A few lingering ones might be negatively affecting morale and employee engagement.
Evaluate the practicality and appropriateness of your company policies.
You may think you have better things to do than review all your policies and procedures. But let me suggest a foolproof approach that will save time, too.
Ask several people in your company this question: “If it were entirely up to you, what one policy or procedure would you get rid of or improve upon to make this a better place to work or be better for our customers?”
You may be surprised with the responses. And you’ll gain a number of clues on how to revise or delete the policies appropriately. Then just do it!