customer service

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How Do You Know?

While travelling to the Eastern U.S., I sat on the plane beside a six-year old boy and...

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Clarity and Consistency of Message

On a webinar I did recently for a group, I was rattling off the many different communication...

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Every Week Is Customer Service Week

Someone mentioned to me next week (October 5th – 9th) is ‘Customer Service Week’. Common sense would tell...

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Building Strong Relationships

As follow up to last week’s tip on building strong relationships within your team, I now want...

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What Questions Are You Afraid To Ask ?

Either in one of my leadership tips of the week, in a live presentation or in a...

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Retaliation Is Not A Leadership Attribute

I don’t think there is an argument when I say, leaders always do the right thing and...

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Tales of Customer Service

Perhaps inspired by my bad experience with a dry cleaning company a few weeks ago, a coaching...

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