I have to say I was taken back how cynical and negative he was about one of his suppliers and other customers. I sensed the customer was uncomfortable and the manager’s comments seemed strange given their company’s view on ‘respect for others’.
If it was my place, I would have addressed it with the manager, but my wife has done a good job of teaching me the inappropriateness of holding someone accountable when I don’t even know their name.
Cynical comments or actions typically undermine the values and culture of the organization. They can also destroy morale and crush the spirit of someone who is fully engaged.
My leadership tip for you this week is to tackle cynicism in your organization ‘head-on’, today.
You’ll know if it’s there, listen for it and watch for it. Once it surfaces, address it and bring it to an end.
By doing so your credibility as a leader skyrockets and you will have made significant strides in addressing an undesired ‘negative’ trait from your organization while preserving the values and desired culture of the organization.
As a leader, be mindful not to accidently put on your cynic’s hat.
I recently heard a candidate running for the office of President of the United States the other day on television. They were as cynical as you can be. Not objective, not constructive but destructive with their cynical comments. They lost my vote.
Don’t lose the support of your team – stay away from and tackle cynicism today.