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Evaluate and Adjust

Today is the last day of January … my leadership tip this week is to have you...

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The Cost Of An Unsatisfied Customer

As customers, at some time in our lives, we have all experienced bad service somewhere. When we...

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Authenticity – Never Lose It

With the latest news related to the Lance Armstrong confession I find myself being reminded about the...

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Are You Ready For The Unexpected ?

Unfortunately there are a few people in this world who make it dangerous and unsafe for the...

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