Whether we are in a challenging economy or not, leaders must possess stellar communication skills. To avoid confusion, chaos and the rumor mill, mastering the art of the stump speech is essential for every leader. At recent leadership speaking events, I asked the audience about their use of stump speeches in their communication with their […]
Archives for October 2009
Customer Satisfaction
I recently worked with a client who wanted to take their already high level of Customer Service to a higher level. In preparation for the customized workshop, I re-read this great little book – Customer Love by Mac Anderson. It is slammed full of 24 – great customer service stories that make you smile and appreciate there […]
Leadership Essentials in a Challenging Economy
As business owners, leaders and managers we wake up every morning asking ourselves, “Is this the day we begin to see the signs of an economic recovery?” When really we should be asking ourselves two questions: How do we sell more today? Are we positioned for the recovery should it happen tomorrow? Waiting to see […]